Send a General Text Message

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Useful Information

Use this option to send a text that does not relate to a trip, dinner money or an extended day club, for example to notify parents of a child's absence; advise parents that the school is closed due to snow; or to send a newsletter.
Note that emails and text messages can be scheduled to be sent at a future date and time.



Send a General Text Message

  1. Click on the Communications tab

  2. Select Create a message

  3. Ensure only Text is selected
    (Email might be selected as default if this is the default option set in Communications - System Options)

  4. If you don't wish to send the text straight away, select Schedule message and select the required date and time
    Note that it is not currently possible to add attachments to Scheduled messages

  5. Click on the address book to select the Recipients

  6.  

    1. Using the appropriate tabs, select the individual recipients, or select via Classes, Year Groups, Cohorts, Staff as required

    2. Select Include leavers, if required

  7. Click Done

  8. Type the Text message

  9. Note that a warning message will be displayed if your Text message exceeds 150 characters.  Messages of more than 150 characters may be charged as two texts.

  10. Click Text message contact priorities to select a particular priority of contacts to receive this message (the default is Priority 1)

  11.  

    1. Select the required priority level

    2. Click OK

  12. Click Send

  13. The contacts with mobile numbers configured will be displayed

  14. Click on any line to read the message, if required

  15. Deselect any recipients in the Send column, if required

  16. Click OK and click OK

  17. The text message will be sent and a list of any accounts without a mobile number in SCO will be displayed

  18. If required, click the Export to Excel button to create a list of names in Excel

  19. Click Done

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Note: if both Email and Text messages are created, the recipient will receive either an email or a text message (not both) depending on the default import setting specified.
If unchanged during setup, the default import setting is that the message will be sent by Text to all contacts with a mobile telephone number in SCO. An email will only be sent to contacts without mobile telephone numbers in SCO.  
If you prefer Email to be the default option, you can check and change the priority of these settings through Communication configuration settings (see section On import default to).





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