All FAQs
- Technical Author
- Technical Writer
- Technical Writer
l
How can we help?
Frequently Asked Questions
We've listed below answers to the questions our schools ask the most.
CLASSES - Some old classes are showing on my system - how do I remove these?
COHORTS - Not all pupils are showing in my Extended day clubs/cohorts - how do I add them in?
LINK CODE - How do I generate a second link code for a child (for another parent or carer)?
MEAL PRICES - How do I update our dinner money meal prices?
PASSWORD - I've forgotten my SCO password
PUPILS - I'm trying to add a new pupil but it says their ID is already in use?
PUPILS DUPLICATED - Some pupils have been duplicated - how do I sort this?
SESSION PRICES - How do I update our extended day prices?
SIMS LINK - How can I check that my SIMS link is working?
TRAINING - How do I book training to help with Year End Processes?
TRIP - A parent paid for an old trip by mistake, how can I transfer this?
UFSM - How does booking dinners online work for UFSM over the summer holiday period?
USER - How do I add a new user to SCO?
Xs - Dinners/Extended day are showing Xs - no meals can be entered - what shall I do?
Xs ONLINE - Parents are unable to book dinners/sessions online - how do I resolve this?
A cheque has been returned by the bank - how do we handle this?
How do I record bank interest or bank charges?
How do I cancel a transaction?
How do I transfer a payment from one product to another?
How do I transfer a cashless catering payment?
I have inter-account or unsettled debts in Banking - what are these?
A pupil's Free School Meal status has changed - how do I manage this in SCO Dinner Money?
How do I change the dinner money meal prices?
How do I stop meals showing up in the dinner reports for pupils and staff that have been deleted?
How do I display a Menu online?
How do I set up regular meal patterns for pupils (Preferences)?
How do parents order/book meals online?
How can I stop parents ordering/booking meals online?
How do I add a new Teacher for Classroom Edition?
How do I record Childcare Vouchers?
How do I restrict who can see Clubs online?
A parent has paid for both siblings as one payment - how do I transfer some of the credit?
How do I set up regular Attendance patterns for pupils (Preferences)?
How do parents book sessions online?
How can I stop parents booking sessions online?
How do I change the session prices for my clubs?
How do I set a limit to the number of places available for clubs?
How do I Hide Clubs on the Extended day tab?
I need a report to show Debts for each pupil across multiple clubs - where can I find this?
I need a detailed Debt report for an individual pupil across multiple clubs – where can I find this?
Contact our Customer Support Team
support@tucasi.com | 02380 016 564
Copyright Tucasi Ltd 2004 - 2023