All FAQs

Owned by Technical Author

Last updated: May 31, 2024 by Technical Writer

1 min read

l

How can we help?

Frequently Asked Questions

We've listed below answers to the questions our schools ask the most.

Back to School

CLASSES - Some old classes are showing on my system - how do I remove these?

COHORTS - Not all pupils are showing in my Extended day clubs/cohorts - how do I add them in?

FSM - A pupil is no longer entitled to FSM but they are still displaying as blue in Dinners - why is this?

LINK CODE - How do I generate a second link code for a child (for another parent or carer)?

MEAL PRICES - How do I update our dinner money meal prices?

PARENT EMAIL - A parent is trying to register online but it says their email address is already in use - what should they do?

PASSWORD - I've forgotten my SCO password

PUPILS - There are too many pupils showing in some classes in Dinners/Extended day - how do I sort this out?

PUPILS - I'm trying to add a new pupil but it says their ID is already in use?

PUPILS DUPLICATED - Some pupils have been duplicated - how do I sort this?

SESSION PRICES - How do I update our extended day prices?

SIMS LINK - How can I check that my SIMS link is working?

TEMPLATES - When I generate the letter with Online Link Codes for parents, my school letterhead doesn't show - where has my template gone?

TRAINING - How do I book training to help with Year End Processes?

TRIP - A parent paid for an old trip by mistake, how can I transfer this?

UFSM - A pupil is no longer entitled to UFSM but they are still displaying as purple in Dinners - why is this?

UFSM - How does booking dinners online work for UFSM over the summer holiday period?

USER - How do I add a new user to SCO?

Xs - Dinners/Extended day are showing Xs - no meals can be entered - what shall I do?

Xs ONLINE - Parents are unable to book dinners/sessions online - how do I resolve this?

Banking

A cheque has been returned by the bank - how do we handle this?

How do I record bank interest or bank charges?

How do I cancel a transaction?

How do I transfer a payment from one product to another?

How do I transfer a cashless catering payment?

I have inter-account or unsettled debts in Banking - what are these?

How do I set up a new bank account?

Cashless Catering

Expand all Collapse all

Contact our Customer Support Team

support@tucasi.com | 02380 016 564

Copyright Tucasi Ltd 2004 - 2023