What Should I do if the Contents of my Cash Drawer does not agree with the Lettings Till?

If the contents of your cash drawer do not agree with the Lettings Till, then the first step is to account for the difference.

There are a number of reasons why this might be, including mislaid card/cheque documents; errors made with adding or removing cash from the till; the wrong change being given; an incorrect amount tendered; fraud or theft.

After investigating why the difference occurred you may need to enter an adjustment (see How can I adjust the amount on the Lettings Till report?). However if the totals of the card or cheque transactions don't agree then you can use the Transactions page of the reconciliation report to filter the results to view 'card' or 'cheque' payments only. You can then print a list of card or cheque transactions which you can use to check against your actual card receipts and cheques. This approach will allow you to identify exactly which payments are missing or which have been entered with an incorrect figure.

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