Message History Log (SCOPAY Admin)
Useful Information
The Message History Log shows details of all Emails and Texts sent via the Communications module.
Message History Log (SCOPAY Admin)
View the Message History Log
Login into the SCOPay Admin Site www.scopay.com/UserWebapp with your SCO email address and password
Click on the Communications tab
Select Message history log
Any messages sent Today are displayed.
Click anywhere on a record to read the message
A key will be displayed against each message to show its Status
Search the Message History Log
Login into the SCOPay Admin Site www.scopay.com/UserWebapp with your SCO email address and password
Click on the Communications tab
Select Message history log
To search the list, click on Search
Filter using the following searches:
Specific pupils, enter a Surname (or part of a surname) in the Account name field (alternatively the full name must be entered in the format Surname, Forename)
Message type (All, Email or Text)
Recipient (Email address or mobile number)
Subject
Online user
Message status (Completed or Failed)
Date Created (All, Between 2 dates or an Exact date)
Click Filter
In the list of messages, click on a message to show its details
Close the Message viewer
Resend Messages
Login into the SCOPay Admin Site www.scopay.com/UserWebapp with your SCO email address and password
Click on the Communications tab
Select Message history log
Search for the message if you’re resending a message older than today
Tick the Resend? option
Click Resend selected
Click on Confirm
Important: The resend function resends the original message content. If the message contained outstanding balance information, the message content may now be out of date.
In this case you should send a new message to ensure the latest balances are merged, rather than resending the original.
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