Refund an Online Payment made via Hampshire CC ePayments

The advice from HCC is:

Please raise an enquiry on the IBC online portal to request access to the Non-PO transactions tile on the portal, giving the volume and value for the refunds needed to be made.

The links for the portal are:

Online Portal:

Customers          https://www.hants.gov.uk/allservices/invoices

Internal Users     https://ibcportal.hants.gov.uk/irj/portal

Record the Refund in Schools Cash Office

Dinners, Extended day, Trips

• In SCO, go to the relevant item (e.g. Dinners, Extended day, Trip)

• Select the red Payment button

• Select the Refund option

• Select the Credit/debit option

• Enter the Amount refunded

• In the Memo field enter narrative such as Refunded by WP - enter the WorldPay refund transaction number

• Enter a credit/debit reference (this will show in the Check bank statement screen - use the above WorldPay refund transaction number to assist with reconciling)

• Click on Done

Income Stock Products (such as Uniform, Revision Guides)

• In SCO, go to the Orders screen and select View orders

• If necessary use the Filter Orders button to display All orders rather than open orders, and apply any other filters to aid your search

• Select the appropriate Order, or the sign to expand the order and then select individual item

• Select Update status or give refund, on the left of the screen

• Select Cancelled: give a refund

• Select the refund type Credit/debit

• The product will automatically be returned to stock - tick Do not return items to stock if for example items are faulty and are not to be put back into stock

• Select OK

Useful links:

SCO Modules

FAQs