Take Products Offline
Useful Information
If you wish to take products offline to stop parents paying (e.g. after a trip has completed, during financial year end, setting up a new bank account or another cut-off period), you can remove each product as follows:
Take Products Offline
1. Check which items are currently available online
Click on Reports
Click on Online reports
Click on Online catalogue items report
Click OK
2. To remove Trips available online
Click on Trips and events
Click once on the trip
Click on Change trip
Remove the tick from Trip available online
Click on Save and exit
3. To remove Dinner Money/Extended Day Clubs
Click on Configuration
Click on Banking configuration
Click on Pre-payment accounts
Click on Dinner money
Remove the tick from Available online
Repeat for any Extended Day clubs
Click Done
Please note if you would like to take multiple clubs offline at once, you can untick 'Available online' for each club before clicking Done.
4. To remove Cashless catering
Click on Configuration
Click on Banking configuration
Click on Pre-payment accounts
Click on the Cashless Catering account
Remove the tick from Available online
Click on Done
5. To remove Products (e.g. Uniform, Revision Guides)
Click on Configuration
Click on Income configuration
Click on Products
Click on the product
Remove the tick from Available online
Repeat for all products
Click on Done
Generate the Online catalogue report (step 1) again to ensure the relevant products have been removed.
If you wish to cancel and stop using SCOPAY altogether, please carry out the following extra steps:
6. To remove Payment Gateway details in Schools Cash Office
Click on Configuration
Click on Banking configuration
Click on Bank accounts/cost centres
Click on the Bank account name
Change the Online payments option to <None>
(this would have displayed SCOPAY, Hampshire CC ePayments, Portsmouth ePayments, Southampton CC ePayments or Southampton CC XPay)Repeat for any other bank accounts
7. Remove any links to http://scopay.com
Check your website to see if there are any links to scopay.com that need to be removed.
8. Unlink pupils from their SCOPAY accounts
If you choose to you can unlink individual pupils from their SCOPAY account:
Click on Configuration
Click on Account configuration
Click on Online users
Click on the plus sign next to the Pupil's name
Click on the email address
On the right hand side, click Unlink against any linked pupils
Repeat for all pupils
Click on Done
Alternatively, you can request that parents unlink their own children with the following instruction:
Login to your scopay.com with your email address and password
Click on Your info
Click on Link accounts
Click Unlink account against any linked pupil
Click OK
Click Logout
If you wish to stop using Tucasi Schools Cash Office, please notify our Operations Team that you wish to terminate your contract by sending an email to operations@tucasi.com.
See also:
How to Uninstall Schools Cash Office
Contact our Customer Support Team
support@tucasi.com | 02380 016 564
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