Why do parents see some trips on scopay.com and not on the SCOPAY mobile app?

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Last updated: Feb 16, 2024 by Technical Writer
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Trips display differently on scopay.com than on the SCOPAY mobile app:

Scopay.com

If parents are using scopay.com on a laptop, PC or mobile device, trips will display until they are taken offline, with the exception of limited place trips – once all places have been taken, the trip will only be visible to pupils who have a place on the trip.

SCOPAY Mobile App

If parents are using the SCOPAY mobile app, trips will only display if one or more of the following is true:

 

  • The trip is currently occurring (check the From and To dates in SCO)

  • The trip is in the future (check the To date in SCO)

  • The trip has an amount outstanding for that pupil

 

If a pupil has been selected on the right hand side of a trip (eligible/optional trip) and the trip To date has passed, the trip will no longer display on the mobile app.

image-20240216-131230.png

 



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