HC3S e-catering portal Support for Tucasi SCO School Administrators
- Technical Author
Welcome to the Tucasi SCO HC3S e-catering portal
If you are using the Tucasi SCO Dinners module, please use the resources below to learn how to upload your meal data from SCO and submit it using the HC3S e-catering portal
If you are not using the Tucasi SCO Dinners module, refer to the separate page here.
Index
User Guides
HC3S Central Catering Reporting - Tucasi Schools
Click the image below to open the guide.
Videos
Video 1: SCO / HC3S e-catering portal overview
Video 2: How to check the SCO version and link meal codes to the caterer meal type
Video 3: How to log on to the e-catering portal and upload meal data
Video 4: How to confirm meal data for today
Video 5: Other Useful Information: Status, History, Refresh, Password, Sign Out
Frequently Asked Questions
1. What happens if I can’t log into the portal?
Please email support@tucasi.com with your support request.
2. Why does the e-catering portal sign-in page not display when I click the Catering returns button in SCO?
This could be because your computer is set up to use an unsupported browser, such as IE11. Please contact your IT Technician to change the default browser to either Chrome, Edge, Mozilla or Safari.
3. What if my meals are not uploading from SCO into the portal?
If your meals have not uploaded from SCO please email support@tucasi.com with your support request.
4. I do not have access to the internet, how do I send my meal numbers?
Please call the HC3S main line on 023 8062 9388 and select option 2. You will be advised what information they require.
5. I need to sign off my daily meal order, but the Submit button is greyed out?
The Submit button will become active only once the Total meals ordered matches the Served meals confirmed by the kitchen. Please update the meal order form with the appropriate additional meals so they match, and the Submit button will become active.
6. Who do I contact if I have an issue with my billing?
For billing queries, please call the HC3S main line on 02380 629388 and select option 2.
7. I am new and I don’t know how to use the portal?
Please read the User Guide and watch the Videos provided above. For any other queries regarding how to use the e-catering portal, please call the HC3S main line on 023 8062 9388 and select option 2.
8. How do I add a new user to the portal?
Please email support@tucasi.com with the person’s full name, email address and school ID.
9. What if the firewall is blocking access to the e-catering portal?
Ask your IT Team to ensure you have access to https://ecatering.hc3s.co.uk and https://www.scopay.com
