Process for switching Caterers

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Last updated: Aug 01, 2023 by Technical Writer
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Useful Information

This process applies to primary and secondary schools using SCOPAY for school meals provided by an external caterer.
Switching caterers must be carried out alongside a Tucasi Consultant after the existing caterer's contract ceases and prior to the new caterer's contract starting.
Please email training@tucasi.com if you are switching caterers.

Process for switching Caterers 

  1. Tucasi requests a VMS account for the new caterer

  2. Once the VMS account is live, a 30 minute remote session is booked to make the switchover
    This will include:

    1. Taking school meals offline

    2. Generating reports to ascertain the total credit and debit balances for school meals
      The total of these reports is the amount due to the original caterer

    3. A new bank account is added in SCO together with the VMS details for the new caterer

    4. School meals goes back online with the new caterer 



Any pupil cashless catering balances (credits or debts) will be carried forward.  Parents/pupils will not be affected by the switchover.



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