Our Epson Receipt Printer isn't Working

1. Check all connections

1. Ensure a till roll has been inserted correctly into the receipt printer (the paper should come up from under the roll, not over the top)

2. Ensure the power cable is fully inserted and plugged into a power socket with the power switched on

3. Ensure the USB cable is inserted into the printer and into a USB port in your computer

4. Ensure the receipt printer is switched on (green power light is on)

5. Test the printer by clicking on Audit | Income and Expenditure Log, select any transaction to display the View transaction window. Click on Print
   
   
   

2. Have you configured the printer in SCO?

1. Click on the Configuration tab

2. Select System Options

3. Click on the Device tab

4. The What type of receipt printer is fitted? field should read Receipt Printer

5. The value in the Printer name field should be the default of ReceiptPrinter (capital R and P without spaces)

6. Test the printer by clicking on Audit | Income and Expenditure Log, select any transaction to display the View transaction window. Click on Print

IMPORTANT - the printer device name must be configured identically in both the Epson configuration utility and in SCO

3. Was the printer switched on before starting SCO?

1. Switch off the printer

2. Exit SCO

3. Switch on the printer

4. Login to SCO

5. Test the printer by clicking on Audit | Income and Expenditure Log, select any transaction to display the View transaction window. Click on Print

4. Check the printer name

IMPORTANT - the printer device name must be configured identically in both the Epson configuration utility and in SCO

1. Click on Windows Start | All Programs | OPOS | SetupPOS Ver2.00

2. Expand Device, expand POSPrinter

3. Click on the printer name – the LDN name ReceiptPrinter will be displayed in the right hand window.

4. Ensure this reads ReceiptPrinter (capital R and P without spaces).

5. If the LDN is not correct, right-click on the printer name (in the right hand pane) and click on Rename LDN. Type in the correct name and press Enter. Close the Setup window.

6. Start Schools Cash Office and log in

7. Click on Configuration | System Options | Device

8. Ensure Receipt Printer is selected in the What type of receipt printer is fitted? field

9. Ensure ReceiptPrinter (capital R and P without spaces) is typed in the Printer name field

10. Click on Done

11. Exit Schools Cash Office to apply the settings

12. Start Schools Cash Office and log in

13. Test the printer by clicking on Audit | Income and Expenditure Log, select any transaction to display the View transaction window. Click on Print
    
    
    

5. Check printer communication

1. Click on Windows Start | All Programs | OPOS | SetupPOS Ver2.00

2. Expand Device, expand POSPrinter

3. Right-click on the printer and click on CheckHealth Interactive

4. Click on Start.

5. A test line should be printed on the receipt printer and a success message displayed on the screen

6. If this is not successful the PC is not communicating with the printer.

7. Close the CheckHealth Interactive window and proceed to the next step – Uninstall and Reinstall printer drivers
   
   
   

6. Uninstall and re-install printer drivers

If the printer communication test fails, re-installing the Epson printer drivers may help

1. Click on Windows Start | All Programs | OPOS | SetupPOS Ver2.00

2. Expand Device, expand POSPrinter

3. Right-click on the printer and click on Delete

4. Click on Start | Control Panel | Add or Remove Programs.

5. Remove the EPSON OPOS ADK printer

6. Reinstall the printer drivers following the instructions in the relevant Installation Guide below

7. A link to download the Epson printer drivers can be found in the Installation Guide

8. Test the printer by clicking on Audit | Income and Expenditure Log, select any transaction to display the View transaction window. Click on Print

Epson TM-T20II Installation Guide
Epson TM-T20 Installation Guide
Epson TM-T88IV and TM-T88V Installation Guide

If none of the above options resolve the issue, there may be a hardware fault with your PC or the receipt printer.
To check whether the receipt printer has a hardware fault try installing on a different PC.

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