Useful Information

This report should be produced and reviewed regularly to check if orders require a Refund, especially if items are available for purchase via SCOPAY.

During the purchase of products online, items that are added to the basket are automatically marked as Reserved on the Stock level management screen. 
Once added to the basket, a parent has a finite length of time to complete the purchase, after this time the item will cease to be Reserved and will be returned to stock.

If the parent begins the checkout process, but doesn’t complete it in a timely manner the item may have already been returned to stock before their payment is finally processed. 
If stock is available then the item will be re-allocated to this Order, however it is possible that whilst the item was returned to stock it has been sold elsewhere.  
If there is insufficient stock to allocate to the Order, and the item is not a restockable item, then it will be listed on the Refunds required report.