Useful Information
The Message History Log shows details of all sent messages - Emails and Texts sent via the Communications module.
View the Message History Log
Click on the Communications tab
Select Message history log
Any messages sent Today are displayed (to display messages sent in the past, refer to the Filter messages section below)
Click a message on the left hand side to display the Recipients on the right hand side
Click anywhere on a recipient to read the message sent
A key will be displayed against each message to show its Status
Filter Sent Messages
To filter the list, click on Filter messages
Filter using the following searches:
Specific pupils, enter a Surname (or part of a surname) in the Account name field (alternatively the full name must be entered in the format Surname, Forename)
Message type (All, Email or Text)
Recipient (Email address or mobile number)
Schools Cash Office User
Message status (Completed or Failed)
Date Created (Today, Yesterday, This week, This month or a Custom date)
Click Done
In the list of messages on the left, select a message. Click on the recipient on the right to show the message details, click Close
To view the content of all messages, select Export to Excel (bottom left)
Close the Message viewer
Resend Messages
Click on the Communications tab
Select Message history log
Filter the messages if you’re resending a message older than today
Click on the message on the left hand side to display the recipients
Tick the Resend? option on the right hand side
Please note: You can tick up to 49 messages at a timeClick Resend selected messages
By default the Resend options column will show Resend original message, select either Resend original, Resend as text or Resend as email from the drop down list as required.
(This list will only contain valid options for your message template style. For example if you have not set up a text template or email template for the particular message then these options will not be available).
Important: The resend function resends the original message content. If the message contained outstanding balance information, the message content may now be out of date.
In this case you should send a new message to ensure the latest balances are merged, rather than resending the original.
Print Messages
Click on the Communications tab
Select Message history log
Filter the messages if you’re printing a message older than today
Tick the Resend? option
Click on Resend selected messages
From the Resend options drop down menu, select Export original message to Word
Click Confirm
The status of the message will now display a Sent to Word