Useful information
Credit notes should be raised if you need to reverse an invoice, or part of an invoice, that has a Confirmed status.
Raise credit notes using either the View invoice task or Issue credit note task
To Allocate a Credit Note to an Invoice
Read step by step instructions here:
To allocate a credit note to an invoice use Record receipt on the lettings Accounts page to record a receipt of £0.00. This will allow you to offset the value of the credit note against the corresponding invoice(s), as follows:
- Click on the Lettings tab
- Click on Accounts
- Click on Record receipt
- In the Allocated column on the row showing the credit note, enter in the value of the credit note as a negative amount (e.g. if the credit note is for £50 enter -50.00 in the allocated column).
- In the Allocated column on the row showing the invoice enter the value of the credit note with no sign (e.g. if the credit note is for £50.00 enter 50.00 in the allocated column).
- Check the Unallocated value is 0.00 and if it is click Save to confirm the allocation. If this value isn't 0.00 check that you have entered the same value in the steps above with the correct sign.
See also:
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