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Our Toshiba Receipt Printer isn't Working
1. Did Did you install the Epson printer drivers first, as per the guide?
It is imperative that you first install the Epson drivers as instructed in section 2 of the guide
If you didn't do this, you will need to uninstall the printer
...
via Control Panel, Add or remove programs
...
and reinstall, carefully following the instructions in the Toshiba Receipt Printer Installation Guide
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2. Check all connections
Ensure
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a till roll
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has been inserted correctly into the receipt printer (the paper should come up from under the roll, not over the top)
Ensure
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the power cable
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is fully inserted and plugged into a power socket with the power switched on
Ensure
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the USB cable
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is inserted into the printer and into a USB port in your computer
Ensure the receipt printer is switched on (green power light is on)
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
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the View transaction
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window. Click
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on Print
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3. Have you configured the printer in SCO?
Click on the Configuration tab
Select System options
Click on the Device tab
The What type of receipt printer is fitted? field should
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read Receipt Printer
The value in
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the Printer name
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field should be the default
...
of ReceiptPrinter (
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capital R and P without spaces)
Test the printer by clicking
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on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
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on Print
IMPORTANT - the printer device name must be configured configured identically in in both the Toshiba configuration utility and in SCO
...
4. Was the printer switched on before starting SCO?
Switch off the printer
Exit SCO
Switch on the printer
Login to SCO
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
...
5. Check the printer name
IMPORTANT - the printer device name must be configured configured identically in in both the Toshiba configuration utility and in SCO
Click
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on Start | Control panel | TEC POS Drivers
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Expand OPOS CONTROL,
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expand POSPrinter
Double click on TRSTA1U.
Make
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sure Used logical device name
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is ticked
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and ReceiptPrinter
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is entered correctly in the box (
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capital R and P without spaces)
Start Schools Cash Office and log in
Click
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on Configuration | System Options | Device
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Ensure Receipt Printer
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is selected in
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the What type of receipt printer is fitted?
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field
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Ensure ReceiptPrinter (
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capital R and P without spaces) is typed in
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the Printer name
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field
Click
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on Done
Exit Schools Cash Office to apply the settings
Start Schools Cash Office and log in
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window
Click
...
on Print
If none of the above options resolve the issue, there may be a hardware fault with your PC or the receipt printer.
To check whether the receipt printer has a hardware fault try installing on a different PC.
The Installation Guide can be downloaded below. A link to the printer drivers can be found in the Installation Guide.
Toshiba Receipt Printer Installation Guide