| Live Search | ||||||
|---|---|---|---|---|---|---|
|
Our Epson Receipt Printer isn't Working
1. Check all connections
Ensure
...
a till roll
...
has been inserted correctly into the receipt printer (the paper should come up from under the roll, not over the top)
Ensure
...
the power cable
...
is fully inserted and plugged into a power socket with the power switched on
Ensure
...
the USB cable
...
is inserted into the printer and into a USB port in your computer
Ensure the receipt printer is switched on (green power light is on)
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
...
2. Have you configured the printer in SCO?
Click on the Configuration tab
Select System Options
Click on the Device tab
The What type of receipt printer is fitted? field should
...
read Receipt Printer
The value in
...
the Printer name
...
field should be the default
...
of ReceiptPrinter (
...
capital R and P without spaces)
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
IMPORTANT - the printer device name must be configured configured identically in in both the Epson configuration utility and in SCO
...
3. Was the printer switched on before starting SCO?
Switch off the printer
Exit SCO
Switch on the printer
Login to SCO
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
...
4. Check the printer name
IMPORTANT - the printer device name must be configured configured identically in in both the Epson configuration utility and in SCO
Click
...
on Windows Start | All Programs | OPOS | SetupPOS Ver2.00
...
Expand Device,
...
expand POSPrinter
Click on the printer name – the LDN
...
name ReceiptPrinter
...
will be displayed in the right hand window.
Ensure this
...
reads ReceiptPrinter (
...
capital R and P without spaces).
If the LDN is not correct, right-click on the printer name (in the right hand pane) and click
...
on Rename LDN. Type in the correct name and
...
press Enter. Close the Setup window.
Start Schools Cash Office and log in
Click
...
on Configuration | System Options | Device
...
Ensure Receipt Printer
...
is selected in
...
the What type of receipt printer is fitted?
...
field
...
Ensure ReceiptPrinter (
...
capital R and P without spaces) is typed in
...
the Printer name
...
field
Click
...
on Done
Exit Schools Cash Office to apply the settings
Start Schools Cash Office and log in
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
...
5. Check printer communication
Click
...
on Windows Start | All Programs | OPOS | SetupPOS Ver2.00
...
Expand Device,
...
expand POSPrinter
Right-click on the printer and click
...
on CheckHealth Interactive
Click
...
on Start.
A test line should be printed on the receipt printer and a success message displayed on the screen
If this is not successful the PC is not communicating with the printer.
Close
...
the CheckHealth Interactive
...
window and proceed to the next step
...
– Uninstall and Reinstall printer drivers
...
6. Uninstall and re-install printer drivers
If the printer communication test fails, re-installing the Epson printer drivers may help
Click
...
on Windows
...
Start | All Programs | OPOS | SetupPOS Ver2.00
...
Expand Device,
...
expand POSPrinter
Right-click on the printer and click
...
on Delete
Click
...
on Start | Control Panel | Add or Remove Programs.
Remove the EPSON OPOS ADK printer
Reinstall the printer drivers following the instructions in the relevant Installation Guide below
A link to download the Epson printer drivers can be found in the Installation Guide
Test the printer by clicking
...
on Audit | Income and Expenditure Log, select any transaction to display
...
the View transaction
...
window. Click
...
on Print
Epson TM-T20II Installation Guide
Epson TM-T20 Installation Guide
Epson TM-T88IV and TM-T88V Installation Guide
If none of the above options resolve the issue, there may be a hardware fault with your PC or the receipt printer.
To check whether the receipt printer has a hardware fault try installing on a different PC.
...