Page Comparison

Refund an Online Payment made via Hampshire CC ePayments

The advice from HCC is:

Please raise an enquiry on the IBC online portal to request access to the Non-PO transactions tile on the portal, giving the volume and value for the refunds needed to be made.

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Online Portal:

Customers          https://www.hants.gov.uk/allservices/invoices

Internal Users     https://ibcportal.hants.gov.uk/irj/portal

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Record the Refund in Schools Cash Office

Dinners, Extended day, Trips

• In SCO, go to the relevant item (e.g. Dinners, Extended day, Trip)

• Select the

  red 

  red Payment

   button

   button

• Select

  the 

  the Refund

   option

   option

• Select

  the 

  the Credit/debit

   option

   option

• Enter

  the 

  the Amount

   refunded

   refunded

• In

  the 

  the Memo

   field

   field enter narrative such

  as 

  as Refunded by WP - enter the WorldPay refund transaction number

• Enter

  a 

  a credit/debit reference (this will show in the Check bank statement screen - use the above WorldPay refund transaction number to assist with reconciling)

• Click

  on 

  on Done

Income Stock Products Products (such as Uniform, Revision Guides)

• In SCO, go to

  the Orders 

  the Orders screen and

  select 

  select View orders

• If necessary use

  the 

  the Filter Orders

   button

   button to

  display 

  display All orders

   rather

   rather than open orders, and apply any other filters to aid your search

• Select the

  appropriate 

  appropriate Order, or the sign to expand the order and then select individual item

• Select

   Update

   Update status or give refund, on the left of the screen

• Select 

  Select Cancelled: give a refund

• Select the refund

  type 

  type Credit/debit

• The product will automatically be returned to stock -

  tick 

  tick Do not return items to

  stock 

  stock if for example items are faulty and are not to be put back into stock

• Select 

  Select OK

Useful links:

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