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Useful Information

If you wish to take products offline to stop parents paying (e.g. after a trip has completed, during financial year end, setting up a new bank account or another cut-off period), you can remove each product as follows:

Take Products Offline

1. Check which items are currently available online

Click
on
on Reports
Click
on
on Online reports
Click
on
on Online catalogue items report
Click
Click OK

...

2. To remove Trips available online

Click
on
on Trips and events
Click
Click once
on
on the trip
Click
on
on Change trip
Remove the tick
from
from Trip available online
Click
on
on Save and exit

...

3. To remove Dinner Money/Extended Day Clubs

Click
on
on Configuration
Click
on
on Banking configuration
Click
on
on Pre-payment accounts
Click
on
on Dinner money
Remove the tick
from
from Available online
Repeat for any Extended Day clubs
Click Done

Please note if you would like to take multiple clubs offline at once, you can untick 'Available online' for each club before clicking Done.

...

4. To remove Cashless catering

Click
on
on Configuration
Click
on
on Banking configuration
Click
on
on Pre-payment accounts
Click on
the
the Cashless Catering account
Remove the tick
from
from Available online
Click
on
on Done

...

5. To remove Products (e.g. Uniform, Revision Guides)

Click
on
on Configuration
Click
on
on Income configuration
Click
on
on Products
Click on
the
the product
Remove the tick
from
from Available online
Repeat for all products
Click
on
on Done

Generate the the Online catalogue report (step 1) again to ensure the relevant products have been removed.

...

If you wish to cancel and stop using SCOPAY altogether, please carry out the following extra steps:

6. To remove Payment Gateway details in Schools Cash Office

Click
on
on Configuration
Click
on
on Banking configuration
Click
on
on Bank accounts/cost centres
Click on
the
the Bank account name
Change the Online payments option
to
to <None>
(this would have displayed SCOPAY, Hampshire CC ePayments, Portsmouth ePayments, Southampton CC ePayments or Southampton CC XPay)
Repeat for any other bank accounts

...

7. Remove any links to http://scopay.com

Check your website to see if there are any links to scopay.com that need to be removed.

...

8. Unlink pupils from their SCOPAY accounts

If you choose to you can unlink individual pupils from their SCOPAY account:

Click
on
on Configuration
Click
on
on Account configuration
Click
on
on Online users
Click on the plus sign next to
the
the Pupil's name
Click on
the
the email address
On the right hand side,
click
click Unlink
against
against any linked pupils
Repeat for all pupils
Click
on
on Done

Alternatively, you can request that parents unlink their own children with the following instruction:

Login to your scopay.com with your email address and password
Click
on
on Your info
Click
on
on Link accounts
Click
Click Unlink account
against
against any linked pupil
Click
Click OK
Click
Click Logout

If you wish to stop using Tucasi Schools Cash Office, please notify our Operations Team that you wish to terminate your contract by sending an email to operations@tucasi.com.

...

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