Page Comparison

If it is helpful to print this page for reference, the best option is to export to MS Word - follow these instructions.  Otherwise, proceed to Pre-Requisites below:

1. Select the three dots (More actions) icon at the top right of this page

2. Select Export,

3. Select Export to Word

4. The document will then either open in Word, or it will download to the bottom left of your screen (click to open it)

5. Select Enable editing if prompted

6. Print in the usual way

Why not watch this 3 minute video to see how it all fits together...

We recommend that you read through all sections of the guide below or use these links to jump to specific sections:

Pre-Requisite
Add Teachers as SCO Users
Create a Meeting
Parents Book Appointments
Teacher Joins the Meeting
Settings
Parent/Guardian Joins the Meeting
Second Parent/Guardian Joins the Meeting

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Pre-Requisites

Ask your IT Technician to ensure HTTPS inspection is disabled for *.twilio.com and that traffic is allowed over TCP 443.

We recommend that you set up an initial test meeting to ensure there are no technical restrictions at your school prior to setting up a live meeting.

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4.  Teacher Joins the Meeting

1. The teacher browses to https://www.scopay.com/UserWebapp/ and signs in with their email address and password set up at step 1 above

2. The teacher selects the Parents' evening tab

3. The Go to video call button will display if there is a meeting booked within the next 1 or 2 hours and there are parents booked on the meeting *see explanatory note below

4. Select Go to video call

5. A list of meeting times will be displayed with the parent and pupil names

6. There will be a countdown indicating the start of the next meeting. Once the countdown is complete, the teacher will automatically be connected to the meeting

7. Once connected, the teacher will see a message Waiting for others to join, or they will see the parent(s) if they have already joined.  A countdown of the remaining meeting time will be displayed

See also:

Teacher's Quick Reference Guide Video Calling

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5.  Settings

Teachers can check or change their device settings using the toolbar

Mute

The Mute button cuts off the microphone on your device.
This means that you can still hear the caller but they cannot hear you

Hide video

The Hide video button will cut off the camera on your device and the parent(s) will not be able to see you. 
You will still be able to see the parent if their camera is on

Devices

Select Devices to review settings for :

• Microphone

• Speaker

• Camera

Leave

Select this button if you wish to leave the meeting before the meeting end time

Help

Select Help to be directed to the SCO Help Centre

Countdown

The green bar displays the remaining meeting time. 
The meeting will automatically finish at the end of the time displayed

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6.  Parent/Guardian Joins the Meeting

The parent can see the upcoming booking up to 2 hours prior to the meeting

1. The parent logs in to www.scopay.com via a browser
   (video calling is not currently available via the mobile app)

2. The parent selects the PARENTS EVENING option

3. The upcoming booking window will be displayed with a countdown to the start time
   (if the meeting is set to start within the next 1 or 2 hours *see explanatory note below)

4. The parent selects GO TO VIDEO CALL

5. If the meeting has started, Meeting is in progress will be displayed

6. The parent can select Devices to review the settings of their Microphone, Speaker and Camera

7. The parent selects Join to join the meeting
   

9. Once the parent has joined the meeting they will see the teacher (if the teacher's camera is on)

10. The parent will have the same controls as the teacher (Mute, Hide video, Devices, Leave and Help - see section 5 above for more details))

11. The meeting will end automatically at the end of the countdown

12. The teacher will be taken straight to their next meeting (unless breaks have been set)

13. The parent will be taken to the Tucasi Customer Survey for feedback on video calling

See also Parents Evening Guide for Parents

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7.  Second Parent/Guardian Joins the Meeting

The parent who made the booking can see the upcoming booking up to 2 hours prior to the meeting and they can invite a second parent/guardian to the meeting by generating a link.  The second parent/guardian is not required to have a SCOPAY account:

1. The parent who made the booking logs in to www.scopay.com via a browser
   (video calling is not currently available via the mobile app)

2. The parent selects the PARENTS EVENING option

3. The UPCOMING BOOKING window will be displayed with a countdown to the start time
   (if the meeting is set to start within the next 1 or 2 hours *see explanatory note below)

4. Under INVITE TO MEETING the parent selects GENERATE LINK

5. They can then select either COPY LINK and paste this into a message to the second participant, or

6. They can select EMAIL LINK which will open up their email application with the link ready pasted

7. The parents/guardians can join the meeting on separate devices once it has started

See also Parents Evening Guide for Parents