Parents' Evening Video Calling - Quick Setup Guide
Useful Information
This page guides you through the steps to get up and running with video calling for Parents' Evening
If you don't have a license for Parents Evening or Video Calling, please contact sales@tucasi.com
Please note: Parents' Evening Video Calling is appropriate for participants accessing it within the UK only
Parents' Evening Video Calling - Quick Setup Guide
If it is helpful to print this page for reference, the best option is to export to MS Word - follow these instructions. Otherwise, proceed to Pre-Requisites below:
Select the three dots (More actions) icon at the top right of this page
Select Export,
Select Export to Word
The document will then either open in Word, or it will download to the bottom left of your screen (click to open it)
Select Enable editing if prompted
Print in the usual way
Why not watch this 3 minute video to see how it all fits together...
We recommend that you read through all sections of the guide below or use these links to jump to specific sections:
Pre-Requisite
Add Teachers as SCO Users
Create a Meeting
Parents Book Appointments
Teacher Joins the Meeting
Settings
Parent/Guardian Joins the Meeting
Second Parent/Guardian Joins the Meeting
Pre-Requisites
Ask your IT Technician to ensure HTTPS inspection is disabled for *.twilio.com and that traffic is allowed over TCP 443.
We recommend that you set up an initial test meeting to ensure there are no technical restrictions at your school prior to setting up a live meeting.
1. Add Teachers as SCO Users
Ensure your teachers are set up with SCO logins which give them access to the Parents' Evening module and that they are linked to a Staff account
Follow the guide here and return to this page
2. Create a Meeting
Create the meeting following the instructions here, ensure you select the Video call option in section 4.1. Return to this page
If the Video call option is greyed out, you do not have a license. Please contact sales@tucasi.com for further details
3. Parents Book Appointments
Parents login to SCOPAY and book their required slot/s.
Note that to access the video call on the day of the parents evening, they will have to access www.scopay.com via a browser (video calling is not yet available via the mobile app)
They can access the parent guide here: https://scopay.atlassian.net/wiki/spaces/SCOPAY/pages/93421569/Guides+for+Parents?preview=/93421569/93421581/SCOPAY%20Parent%20Guide%20-%20Parents%20Evening.pdf
4. Teacher Joins the Meeting
The teacher browses to https://www.scopay.com/UserWebapp/ and signs in with their email address and password set up at step 1 above
The teacher selects the Parents' evening tab
The Go to video call button will display if there is a meeting booked within the next 1 or 2 hours and there are parents booked on the meeting *see explanatory note below
Select Go to video call
A list of meeting times will be displayed with the parent and pupil names
There will be a countdown indicating the start of the next meeting. Once the countdown is complete, the teacher will automatically be connected to the meeting
Once connected, the teacher will see a message Waiting for others to join, or they will see the parent(s) if they have already joined. A countdown of the remaining meeting time will be displayed
See also:
Contact our Customer Support Team
support@tucasi.com | 02380 016 564
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