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Important InformationTo This section describes how to refund a payment made via SCOPAY using transaction processed using the Hampshire CC ePayments refer to the instructions from HCC below:gateway. |
Refund an Online Payment made via Hampshire CC ePayments
The advice from HCC is:
Please raise an enquiry on the IBC online portal to request access to the Non-PO transactions tile on the portal, giving the volume and value for the refunds needed to be made.
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Online Portal:
Customers https://www.hants.gov.uk/allservices/invoices
Internal Users https://ibcportal.hants.gov.uk/irj/portal
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Record the Refund in Schools Cash Office
Dinners, Extended day, Trips
In SCO, go to the relevant item (e.g. Dinners, Extended day, Trip)
Select the
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red Payment
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button
Select
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the Refund
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option
Select
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the Credit/debit
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option
Enter
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the Amount
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refunded
In
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the Memo
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field enter narrative such
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as Refunded by WP - enter the WorldPay refund transaction number
Enter
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a credit/debit reference (this will show in the Check bank statement screen - use the above WorldPay refund transaction number to assist with reconciling)
Click
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on Done
Income Stock
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Products (such as Uniform, Revision Guides)
In SCO, go to
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the Orders screen and
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select View orders
If necessary use
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the Filter Orders
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button to
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display All orders
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rather than open orders, and apply any other filters to aid your search
Select the
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appropriate Order, or the sign to expand the order and then select individual item
Select
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Update status or give refund, on the left of the screen
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Select Cancelled: give a refund
Select the refund
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type Credit/debit
The product will automatically be returned to stock -
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tick Do not return items to
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stock if for example items are faulty and are not to be put back into stock
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Select OK
Useful links:
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