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Important InformationTo This section describes how to refund a payment made via SCOPAY using transaction processed using the Hampshire CC ePayments refer to the instructions from HCC below:gateway. |
Refund an Online Payment made via Hampshire CC ePayments
The advice from HCC is:
Please raise an enquiry on the IBC online portal to request access to the Non-PO transactions tile on the portal, giving the volume and value for the refunds needed to be made.
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Online Portal:
Customers https://www.hants.gov.uk/allservices/invoices
Internal Users https://ibcportal.hants.gov.uk/irj/portal
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Record the Refund in Schools Cash Office
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Follow Step 5 Online Payment Refunds
Useful links:
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Dinners, Extended day, Trips
In SCO, go to the relevant item (e.g. Dinners, Extended day, Trip)
Select the red Payment button
Select the Refund option
Select the Credit/debit option
Enter the Amount refunded
In the Memo field enter narrative such as Refunded by WP - enter the WorldPay refund transaction number
Enter a credit/debit reference (this will show in the Check bank statement screen - use the above WorldPay refund transaction number to assist with reconciling)
Click on Done
Income Stock Products (such as Uniform, Revision Guides)
In SCO, go to the Orders screen and select View orders
If necessary use the Filter Orders button to display All orders rather than open orders, and apply any other filters to aid your search
Select the appropriate Order, or the sign to expand the order and then select individual item
Select Update status or give refund, on the left of the screen
Select Cancelled: give a refund
Select the refund type Credit/debit
The product will automatically be returned to stock - tick Do not return items to stock if for example items are faulty and are not to be put back into stock
Select OK
Useful links:
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