Versions Compared

Old Version 18

changes.mady.by.user Technical Author

Saved on

compared with

New Version Current

changes.mady.by.user Technical Writer

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

...

...

...

Live Search
sizelarge
additionalpage excerpt
placeholderSearch our Help Centre
  

Panel
panelIconIdatlassian-info
panelIcon:info:
bgColor

...

#F4F5F7

Useful Information

Use this option to send an email that does not relate to a trip, dinner money or an extended day club, for example to notify parents of a child's absence; advise parents that the school is closed due to snow; or to send a newsletter.
Note that emails and text messages can be scheduled to be sent at a future date and time.


Send a General Email Message

  1. Click on the Communications tab

  2. Select Create a message

  3. Ensure only Email is selected
    (Text might be selected as default if this is the default option set in Communications - System Options)

  4. If you don't wish to send the email straight away, select Schedule message and select the required date and time
    Note that it is not currently possible to add attachments to Scheduled messages

  5. Click on the address book to select the Recipients

    1. Using the appropriate tabs, select the individual recipients

    2. or select via Classes, Year Groups, Cohorts, Staff as required

    3. Select Include leavers, if required

  7. Click Done

  8. Enter a Subject

  9. Type the Message text

  10. The Email message can be formatted using the Bold, Italics, Underline, Alignment, Bullet points or Font size

  11. Use the Insert hyperlink button to insert links to web pages such as www.scopay.com

  12. Click on the paperclip to attach a document. A warning will be displayed if the file you are attaching is too large. 
    For good practice we recommend the following:

    1. Save any attachments in pdf format

    2. Reduce the file size by reformatting any large photos or other images

    3. As a guide, try to keep the file size less than 2MB

    4. Attach up to a maximum of 5 files

    5. Ensure that the total of all attachments is not greater than 20Mb, otherwise they will fail to send

  14. Email contact priorities is set to Priority 1 only by default.  To change the priority, click on Email contact priorities.

    1. Select the required priority level

    2. Click OK

  16. Click Send

  17. The contacts with email accounts configured will be displayed

  18. Click on any line to read the message, if required

  19. Deselect any recipients in the Send column, if required

  20. Click OK and click OK

  21. The email message will be sent and a list of any accounts without an email address in SCO will be displayed

  22. If required, click the Export to Excel button to create a list of names in Excel

  23. Click Done

...

image-20240223-200912.pngImage Added


Panel
panelIconIdatlassian-note
panelIcon:note:
bgColor#DEEBFF

Note: if both Email andText messages are created, the recipient will receive either an email or a text message (not both) depending on the default import setting specified.
If unchanged during setup, the default import setting is that the message will be sent by Text to all contacts with a mobile telephone number in SCO. An email will only be sent to contacts without mobile telephone numbers in SCO.  
If you prefer Email to be the default option, you can check and change the priority of these settings through Communication configuration settings (see section On import default to).


Page Tree
root

...

Using Communications


SCO Modules

FAQs