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To This section describes how to refund a payment made via SCOPAY using transaction processed using the Hampshire CC ePayments refer to the instructions from HCC below:gateway. |
Refund an Online Payment made via Hampshire CC ePayments
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Record the Refund in Schools Cash Office
Dinners, Extended day, Trips
- In SCO, go to the relevant item (e.g. Dinners, Extended day, Trip)
- Select the red Payment button
- Select the Refund option
- Select the Credit/debit option
- Enter the Amount refunded
- In the Memo field enter narrative such as Refunded by WP - enter the WorldPay refund transaction number
- Enter a credit/debit reference (this will show in the Check bank statement screen - use the above WorldPay refund transaction number to assist with reconciling)
- Click on Done
Income Stock Products (such as Uniform, Revision Guides)
- In SCO, go to the Orders screen and select View orders
- If necessary use the Filter Orders button to display All orders rather than open orders, and apply any other filters to aid your search
- Select the appropriate Order, or the sign to expand the order and then select individual item
- Select Update status or give refund, on the left of the screen
- Select Cancelled: give a refund
- Select the refund type Credit/debit
- The product will automatically be returned to stock - tick Do not return items to stock if for example items are faulty and are not to be put back into stock
- Select OK
Useful links:
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