Please contact your child's school and they can provide one for you. The letter/email will also include instructions on how to create an account.

A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used.

A link code can be found on the access letter/email provided to you by your child's school.

If both schools use SCOPAY Online Payments, then yes! You can do this using the two link codes given to you by each separate school (see FAQ point above).

Yes! You can have both children linked to your account by following these steps:

If you have not set up an account yet, create your account with first child's link code.

Log in, go to Your info, and select Link accounts. Enter the second child's link code. 

Both children will then be displayed in the dropdown at the top right.

For security, the link code on the letter/email cannot be used more than once. Please contact your child's school and ask them for a new link code.

Login to www.scopay.com with your username and password.
Click on Your Info then click on Payment history. 
All payments will be listed here with the most recent on the top.
Click on a Payment to view the details.

Most schools do not accept payment using an American Express card. Check with the school office for further information.

The online payment system will only allow you to pay by credit card or debit card. If you wish to pay by Childcare Vouchers, you will need to contact your school to discuss arrangements with them.

Log in with the password you specified.
If you have not verified your email address, a message will appear and you will be able to change your email address there.
If you have verified your email address, go to Your info, and select Login details to change your email address.

Please contact your child's school and ask them to unlink your child from the incorrect email address.
Ask them for a new link code.
Re-register with your intended email address using the new link code.

You cannot transfer credit (or debt) for your child from one school to another.  Contact the original school and request a refund.  Make a separate payment to the new school.

There are various factors that might cause cards to be declined. Please check the following:

1. Billing Address

The Billing address in SCOPAY should match the address registered to the bank account.

• Login to www.scopay.com
• Click on Your info
• Click on Address
• Check the Address details match those registered with your bank account
• If not, make any changes and click on Update at the bottom
• Try the payment again

2. Card details saved by Browser

Card details have been saved and automatically filled/completed by the web browser (e.g. Google Chrome) - these may have changed or expired. Delete the card details and enter them again manually.

3. Incorrect Verification Password

An incorrect personal password was entered when authenticating your payment card using Verified by VISA or MasterCard SecureCode.

4. Validation ignored

The payment card was previously registered with Verified by VISA or MasterCard SecureCode but you decided to ignore the validation, i.e. you did not enter your registered personal password when prompted.

5. Card Issuer has Blocked the Card

Your card issuer suspects fraudulent activity on your payment card and has therefore blocked the transaction due to security concerns.

6. Insufficient Funds

You do not have sufficient funds in your account to cover the full payment

If you have followed the above steps then you should try to make the payment again. Clear your browser's cache (for instructions see https://www.refreshyourcache.com/en/home/*) or open a different web browser, add the items again to your shopping cart and follow the on screen instructions to complete the payment.

If your payment card declines again, try using a different PC or payment card or contact your payment card issuer to question them accordingly.

If you have further questions about the reason for your payment being rejected, please contact your school.

*This site is one suggestion - others are available.  This site was considered to be safe at the time of checking, but Tucasi cannot be held responsible for content on third party sites.

Note that deleting an SCOPAY account will delete the account for all children at all schools linked to the account

1. Login to scopay.com using your existing email address and password
2. Click on Your info
3. Click on Login details
4. Scroll to the bottom of the screen
5. Click on Delete my account

The SCOPAY account will no longer be available to you.

If you wish to subsequently reinstate your account, the school will need to provide you with a new link code. Once you have this, you should then go to scopay.com and click on Register as a new user.

If you have created an SCOPAY account in the past for another child, or a child at another school, you can use the same account to link this child.  Go to www.scopay.com and Login with the Email address and Password.  Click on Your Info, Link accounts and enter the new Link code.  If you don't know your password, follow the steps in FAQ 14. I've forgotten my Password.

1. Go to www.scopay.com 
2. Click I've forgotten my password
3. Enter your Email address
4. Click on Reset password
5. A new user verification email will be sent to the provided email address
6. If the email does not arrive, check the Spam / Junk folder
7. Click on the activation link in the verification email
8. Set the new password, when prompted

9. If you don’t receive an email ask the school to check which email address you used to create your account