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Below is a detailed list of the sub-processors authorised by Tucasi. |
Remote Access Tools
Tools used by Tucasi to remotely connect to customers PC's and perform remote configuration sessions:
-logMeIn LTD. Ramillies Buildings 1-9 Hills Pl, Westminster London W1F 7SA, UK
-Cisco Webex.
-ISL Online Ltd. 22 Basepoint Business Centre Rivermead Drive, Westlea Swindon, Wiltshire SN5 7EX, UK
Secure data sharing tools
Tools that provide remote access for Tucasi support teams to assist users
-Sharefile | Citrix 120 South West Street, Raleigh, NC27603 – Secure Transfer of Files between Customer and Tucasi Datacentre.
Data centre hosting
Service providers who provide server hosting/infrastructure
-Amazon Web Services UK
-CWCS Managed Hosting, Portland Street, Beeston, Nottingham, NG9 2LP
Messaging Services
Service providers who provide messaging services such as email, SMS or push notification
-Amazon Web Services UK - Push notification, email services.
-Google Firebase Cloud Messaging service - Push notification
-Text Marketer, The Atrium, 20 Wollaton Street, Nottingham, NG1 5FW - SMS provider
-Textvertising | Communicloud Ltd. Ground Floor, Seneca House, Links Point, Amy Johnson Way, Blackpool, Lancashire, United Kingdom. FY4 2FF - SMS provider
Data destruction Services
Companies who provide secure erasure/destruction of data e.g. Disk and document shredding
-Shred-it - The Nelson Centre, Portfield Rd, Portsmouth PO3 5SF
CRM / Information Management systems
Systems used by Tucasi to manage information e.g. ticketing system used by our support teams
-Salesforce, Village 9 , 110 Bishopsgate, London EC2N 4AY - Customer Relation Management \ Call Logging Software