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Parent Information Page
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If you are a parent needing assistance with your account, you will need to contact your child's school. Let them have your email address (not password) and description of your problem. Due to data protection restrictions, we are unable to help you directly. However, we have included a few handy hints for you below. |
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| title | Frequently Asked Questions |
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Please contact your child's school and they can provide one for you. The letter/email will also include instructions on how to create an account. |
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A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used. A link code can be found on the access letter/email provided to you by your child's school. |
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If both schools use SCOPAY Online Payments, then yes! You can do this using the two link codes given to you by each separate school (see FAQ point above). |
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Yes! You can have both children linked to your account by following these steps: If you have not set up an account yet, create your account with first child's link code. Log in, go to Your info, and select Link accounts. Enter the second child's link code. Both children will then be displayed in the dropdown at the top right. |
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For security, the link code on the letter/email cannot be used more than once. Please contact your child's school and ask them for a new link code. |
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Login to www.scopay.com with your username and password. |
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Most schools do not accept payment using an American Express card. Check with the school office for further information. |
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The online payment system will only allow you to pay by credit card or debit card. If you wish to pay by Childcare Vouchers, you will need to contact your school to discuss arrangements with them. |
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| title | 9. Can I change my email address? |
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Please contact your child's school and ask them to unlink your child from the incorrect email address.
Ask them for a new link code.
Re-register with your intended email address using the new link code.
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You cannot transfer credit (or debt) for your child from one school to another. Contact the original school and request a refund. Make a separate payment to the new school. |
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| title | 11. My payment card keeps being declined, even when I try a different one. What shall I do? |
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There are various factors that might cause cards to be declined. Please check the following:
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The Billing address in SCOPAY should match the address registered to the bank account.
- Login to www.scopay.com
- Click on Your info
- Click on Address
- Check the Address details match those registered with your bank account
- If not, make any changes and click on Update at the bottom
- Try the payment again
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Card details have been saved and automatically filled/completed by the web browser (e.g. Google Chrome) - these may have changed or expired. Delete the card details and enter them again manually.
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An incorrect personal password was entered when authenticating your payment card using Verified by VISA or MasterCard SecureCode.
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The payment card was previously registered with Verified by VISA or MasterCard SecureCode but you decided to ignore the validation, i.e. you did not enter your registered personal password when prompted.
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Your card issuer suspects fraudulent activity on your payment card and has therefore blocked the transaction due to security concerns.
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You do not have sufficient funds in your account to cover the full payment
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If your payment card declines again, try using a different PC or payment card or contact your payment card issuer to question them accordingly.
If you have further questions about the reason for your payment being rejected, please contact your school.
*This site is one suggestion - others are available. This site was considered to be safe at the time of checking, but Tucasi cannot be held responsible for content on third party sites.
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| title | 12. How can I delete my SCOPAY account? |
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Note that deleting an SCOPAY account will delete the account for all children at all schools linked to the account
- Login to scopay.com using your existing email address and password
- Click on Your info
- Click on Login details
- Scroll to the bottom of the screen
- Click on Delete my account
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If you wish to subsequently reinstate your account, the school will need to provide you with a new link code. Once you have this, you should then go to scopay.com and click on Register as a new user.
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If you have created an SCOPAY account in the past for another child, or a child at another school, you can use the same account to link this child. Go to www.scopay.com and Login with the Email address and Password. Click on Your Info, Link accounts and enter the new Link code. If you don't know your password, follow the steps in FAQ 14. I've forgotten my Password. |
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| title | Guides for Parents |
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