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Useful InformationIf your school has the the Dynamic Link to SIMS.net, but your pupil data is not updating, please follow the troubleshooting steps below. |
There is a Problem with the SIMS Link at Our School - How Can We Resolve This?
1. Check your licensed components
Sign
...
into SCO
Click on
...
the Admin
...
tab
Click
...
on System status report
Scroll down
...
to Dynamic link to MIS system
Check
...
the Status reads Licensed
If not, please
...
contact operations@tucasi.com
...
to report the issue
...
2. Check the Configuration in SCO
Sign
...
into SCO
Click
...
on Configuration
Click
...
on Import from External System
Click
...
on Import Configuration
Check
...
the Data source
...
column and ensure that the drop down boxes are set
...
to SIMS dynamic link
...
and not CSV file for
...
whichever Import types
...
you require
If you are having trouble
...
saving Dynamic Link
...
in this drop down box, please skip to step 4 below, as you may not have the correct permissions to do this
To enable the link to run automatically when you start-up SCO:
Click
...
on Set up auto import
Check the imports are listed in the central window
If not, select the import
...
to Run
...
in the top left box and
...
select on Start up SCO
Click
...
on Add to auto import
Repeat for
...
whichever import types
...
you require
...
Click OK,
...
click OK
Restart SCO and the imports should run automatically
...
3. Incorrect SIMS Username, Password or missing Establishment Number in SCO
Click
...
on Configuration
Click
...
on Import from External System
Click
...
on Import Configuration
Click
...
on Dynamic link configuration
Re-enter
...
the SIMS Login Username
...
and Password here
Enter
...
the Establishment Number (copy this from SIMS, Focus, School Details, Establishment Number)
Click
...
on Update
...
4. The SIMS user may not be assigned to the correct groups in SIMS.net
In order for data to transfer from SIMS.net into SCO, the SIMS user should be a member of the the Third Party Reporter, Administration Assistant and and Personnel Officer access access rights groups for SIMS.net.
To check these permissions:
Log on
...
to SIMS.net
...
as a user with Administrator privileges
...
Select Focus,
...
click System Manager,
...
select Manage Groups
(if the System Manager or Manage Groups options do not appear, you will need to log in to SIMS with higher privileges)Search
...
for Third Party Reporter Group
Double
...
click Third Party Reporter
View
...
the Members
...
section to ensure the user is listed
If not, within the Members section, click Add
Search for the User name. From the bottom half of the screen, highlight the user you wish to add and click OK. The user name will appear in the Members section
...
Click Close
...
to exit
...
the Group
...
screen
...
Click Yes
...
to save changes
Repeat the above process for
...
the Administration Assistant User Group
...
and Personnel Officer User Group
Exit
...
SIMS.net
Restart SCO and the imports should run automatically
...
5. Your computer may not have full permissions to run/use the Dynamic Link
Ensure that the correct permissions are granted in the the sco directory directory. You may need your local IT to assist you with the following steps, as this may require Administrative access to your PC:
Open
...
a My Computer
...
window and click on your computer'
...
s C Drive
Locate
...
the sco
...
folder (C:\sco)
Right-click
...
on the sco folder
Click
...
on Properties
Go to
...
the Security
...
tab
...
Ensure All Users
...
have Full Control, Read, and Write
...
permissions to the folder
...
Click Edit
...
to make any changes
...
Click OK
Restart SCO and the imports should run automatically
...
6. Does SIMS.net sign in automatically for you when you open SIMS on your PC?
If so, SIMS can update the password every 30 days, without the user knowing, so the wrong password may be entered into SCO which may be stopping the link from working. To solve this, you may need to create a new user in SIMS, which has a permanent password. You may need your local IT/SIMS Manager to assist you with this.
Ensure that this new user is assigned to the correct groups, as detailed in step 4.
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