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For schools using external caterers alongside Tucasi’s SCOPAY, parents are able to request refunds for unused cashless catering funds via SCOPAY. The caterer can then authorise refunds via the Caterer refund portal. |
1. The parent requests a refund on SCOPAY
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If the child has a credit balance, the parent can request a refund for the full amount or a partial amount.
The Available refund amount might be less than the account balance for either of the following reasons:
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Once submitted, the refund request will display on SCOPAY as pending approval.
2. The caterer approves or declines the refund on the Caterer refund portal
- Log in to the Caterer refund portal
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