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The parent will receive a notification that the refund has been declined with the reason entered by the caterer.
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e. Caterer generates a refund request on behalf of the parent or school
The caterer is able to generate a refund on behalf of the parent (if the refund has been requested by phone or other method, probably by the school).
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- Select Add request (top right)
- Select the School and Account
- Enter the Refund amount
- Select Submit
- Select Approve
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f. Failed refunds
This example refund failed as the payment card has expired – another refund method will need to be used.
This example refund has been partially made (£2 of the £6 requested). When would this happen?
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- Manual intervention
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