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For schools using external caterers alongside Tucasi’s SCOPAY, parents are able to request refunds for unused cashless catering funds via SCOPAY. The caterer can then authorise refunds via the Caterer refund portal. |
1. The parent requests a refund on SCOPAY
The parent logins in to SCOPAY via a browser or the SCOPAY app.
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Once submitted, the refund request will display on SCOPAY as pending approval.
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2. The caterer approves or declines the refund on the Caterer refund portal
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a. Log in to the Caterer refund portal
The caterer logs in to the Caterer refund portal (username and password will be provided by Tucasi Support).
The dashboard will display any refund requests and can be filtered by
School, Transaction status and/or Date range
b. Approve a refund request
Select Approve to process any refunds (the current balance will be checked during the approval process).
A message will be displayed to confirm that the refund has been approved.
The parents will receive a notification that the refund has been completed and will appear on their payment card shortly.
- Auto-approve all refund requests
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