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For schools using external caterers alongside Tucasi’s SCOPAY, parents are able to request refunds for unused cashless catering funds via SCOPAY. The caterer can then authorise such refunds via the Caterer refund portal. |
1. Parent functionality on SCOPAY
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2. Caterer functionality on the Caterer refund portal
a. Log in to the Caterer refund portal
The caterer logs in to the Caterer refund portal (username and password will be provided by Tucasi Support).
The dashboard will display any refund requests and can be filtered by
School, Transaction status and/or Date range
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Select Acknowledge once actioned and a message will be displayed. The line will disappear from the Manual intervention screen.
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h. Export to Excel
If the caterer requires a list of the refunds requested and/or processed, with the relevant data displayed, select the Export report (top right of the screen) to generate a csv file of what is currently displayed on the screen.
See also
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