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The parents will receive a notification that the refund has been completed and will appear on their payment card shortly.
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c. Auto-approve all refund requests
There is an option for caterers to Auto-approve all refund requests.
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- Select Settings (top right)
- Select Auto-approve all refund requests
- Select Save
Any refunds will automatically be processed and the parent will receive a notification.
On the catering portal, the refund will be displayed, but there will be no action to take.
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d. Decline a refund request
If necessary, select Decline and enter a reason – the reason is used to notify the customer.
Select Yes to confirm decline.
A message will be displayed to confirm that the refund has been declined.
The parent will receive a notification that the refund has been declined with the reason entered by the caterer.
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- Caterer generates a refund request on behalf of the parent or school
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