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Welcome to the HC3S e-catering portal
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If you are not using the Tucasi SCO Dinners module, please use the resources below to learn how to upload your meal data and submit it using the HC3S e-catering portal |
If you are using the Tucasi SCO Dinners module, refer to the separate page here.
Index
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HC3S Central Catering Reporting - Non-Tucasi Schools
Click the image below to open the document.
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To listen to the videos, switch your audio on and use the full screen button if you wish, then press Esc on your keyboard when you have finished.
Video 1: SCO / HC3S e-catering portal overview
Video 2: How to log on to the e-catering portal, add term dates
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Video 3: How to enter meal data for today
Video 4: How to confirm meal data for today
Video 5: Other Useful Information: Status, History, Refresh, Password, Sign Out
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1. What happens if I can’t log into the portal?
If you have tried to reset your password and are still unable to log in please email support@tucasi.com with your support request.
2. I do not have access to the internet, how do I send my meal numbers?
If there is no mobile or cook available, the catering assistant should call the HC3S main line, 02380 629388 and select option 2 for catering support. You will be advised what information they require.
3. There is no cook available, how do I send my meal numbers?
If there is no mobile or cook available, the catering assistant should call the HC3S main line, 02380 629388 and select option 2 for catering support. You will be advised what information they require.
4. Who do I contact if I have an issue with my billing?
For billing queries, please call the HC3S main line on 02380 629388 and select option 2 for catering support.
5. I am new and I don’t know how to use the portal?
For queries regarding how to use the e-catering portal, or if you think you have a technical issue, please call the HC3S main line on 02380 629388 and select option 2 for catering support.
6. How do I add a new user to the portal?
Please email support@tucasi.com with the person’s full name, email address and school ID.
7. What if the firewall is blocking access to the e-catering portal?
Ask your IT Team to ensure you have access to https://ecatering.hc3s.co.uk , https://app.hc3s.co.uk . and https://www.scopay.com
