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Click on the Accounts tab in Schools Cash Office to view the pupils.
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Decide which Pupil Account to retain
1. Has the parent registered online?
Check that the pupil you wish to delete isn’t already linked up with a registered parent online. :
- Click on the Accounts tab
- Check the Reg’dReg’d online? column
- We recommend that you retain the pupil account that has a tick in the box - this account is linked to the parent's SCOPAY account
Alternatively, it is possible to switch which account is linked online - see Link or Unlink Siblings to an Existing Online Account
2. Which account has recent transactions against it?
- Double-click on the pupil account
- An account statement will be displayed
- If no transactions have been entered against either version of the duplicated pupil and the parent hasn't registered online, we would recommend that you retain the pupil with the correct Pupil correct Pupil ID
- If there are transactions, you will need to decide which account to retain. It is not possible to merge accounts, so we would recommend keeping the account with the most recent transactions
- If you have a link to a cashless catering system, click the dropdown at the top right to switch to the pupil's cafeteria account to see if there are relevant transactions
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