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- Double-click on the pupil account
- An account statement will be displayed
- If no transactions have been entered against either version of the duplicated pupil and the parent hasn't registered online, we would recommend that you retain the pupil with the correct Pupil ID
- If there are transactions, you will need to decide which account to retain. It is not possible to merge accounts, so we would recommend keeping the account with the most recent transactions
- If you have a link to a cashless catering system, click the dropdown at the top right to switch to the pupil's cafeteria account to see if there are relevant transactions
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How to move the correct ID from one pupil to another:
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Once you have identified which pupils pupil to delete, you can delete them via the Accounts tab:
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