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What can we do to address any issues?
Action is only required if you promoted your Year 1 pupils to Year 2 in SCO prior to 19th August and your parents order meals online.
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How can I manage the balances in SCO?
Parents In the case that parents have booked online and pupils now have a debt in SCO:
If parents have booked meals online without paying and now have a debt in SCO, simply overtype their meal codes in SCO to update the meals from paid to free. This will also correctly update their balances.
Parents have booked and paid online:
If pupils entitled to UFSM have paid for meals when they shouldn’t have, you can identify these payments by generating the Daily Payment Activity Report. Select Custom dates from the end of term to 19th August. Select the Payment method credit/debit.
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