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Below are some common questions and answers schools may be asked about the SCOPAY Mobile App |
SCOPAY Mobile App FAQs for school
1. What’s the Name of the App?
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Search SCOPAY from either Google Play or the App Store. Tap Install.
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3.
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If parents already have a SCOPAY account, they can use their existing login details
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Yes - both the scopay.com or via the App. Both the website and the SCOPAY App share login details – , so provided a parent is has registered they can access the site via either route.
New parents can register either through www.scopay.com or via the SCOPAY App.
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4. Do the Push Notifications for Parental Alerts cost the school?
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Yes, parents can link more than one child to their SCOPAY account, even if they are at different schools. Each child will be issued with an individual link or QR code by their school.
When paying, parents will need to complete the checkout process twice if pupils are at different schools since payments have to be processed to each school separately.
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Not at present. This feature will form part of our Phase 2 functionality which we are currently scoping with a number of pilot sites.
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8. Do parents see
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payment History via the App?
Yes, the parent can view the History of all purchases made online, or made in school using cash or cheque.
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The App itself doesn’t store card details – however if parents use functionality such as Google Play then card details can be dropped straight into the payment fields.
Alternatively, schools who use Worldpay as the payment gateway are able to swap to use an alternative Worldpay Account Futurepay.
Futurepay is an alternative type of account that Worldpay are able to provide to schools (not available to schools receiving payments via a Local Authority Gateway).
A Futurepay account allows a parent to store card details making the checkout process a simple one click process to complete.
Additional functionality also allows parents to define set up regularly recurring payments eg 10 further payments of £10 each week starting today for Dinner Money
or 5 further monthly payments of £50 for music lessons style of configuration.
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Simply set the items as you currently do as Available online and any other elements configured as you would for display on SCOPAY.com (eg set descriptions via www.scopay.com/UserWebapp if you want parents to view additional information), set minimum top up amounts for trips, dinners or clubs through SCO, set trip date(s), use Trip Tick Boxes if you want options to display to parents (and select either read only or editable as required).
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Ensure the Product Groups list mirrors the order you wish to display online.
See the links below for:
SCOPAY Mobile App - information for schools
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